Privacy Policy
Your details stay yours.
What we collect, why we need it, and the choices you have.
Download PDF- Never sold We do not sell your personal data
- Trip only Shared only with the suppliers who deliver your trip
- Your call Ask to see, correct or delete your data at any time
- No photos No guest photos in marketing without consent
Jump to section
- 01 What we collect
- 02 How we collect it
- 03 Why we use it
- 04 Who we share it with
- 05 Service providers we use
- 06 Cookies and analytics
- 07 Transfers outside Tanzania
- 08 How long we keep it
- 09 Your rights
- 10 Security
- 11 Children
- 12 Photography
- 13 Links to other websites
- 14 Changes to this policy
- 15 Contact
This policy explains how Yera Journeys, a business name registered in Tanzania with BRELA and based in Arusha ("Yera", "we"), handles personal data when you visit yerajourneys.com, send an enquiry, or book a trip with us. We handle personal data in line with Tanzania's Personal Data Protection Act, 2022.
What we collect
- Contact details: name, email address, phone or WhatsApp number, country of residence.
- Trip details: travel dates, group size, ages of children, interests, budget range, and the messages you send us.
- Booking details: passport details, nationality, residency status, arrival and departure flights, emergency contact, and travel insurance details.
- Health and dietary information you choose to share so that we can plan safely, such as allergies, mobility needs or medical conditions.
- Payment records: the amount, date and method of payment. We do not store full card numbers.
- Website usage: pages visited, approximate location, device and browser type, collected through cookies and analytics.
How we collect it
We collect data when you fill in an enquiry form, message us on WhatsApp, use our live chat, email or call us, complete a booking form, or browse the website. Travel agents and partners may also send us your details when they book on your behalf.
Why we use it
- To reply to your enquiry and prepare a quote.
- To book lodges, flights, park entry, permits, transfers and activities for your trip.
- To keep you safe during the trip and to act in an emergency.
- To take payment and keep the financial records the law requires.
- To meet legal requirements from tax, immigration and park authorities.
- To understand how the website is used and improve it.
- To send you travel updates or offers, only if you have asked for them. You can unsubscribe at any time.
We rely on your consent, on the steps needed to deliver the trip you have booked, on our legal obligations, and on our legitimate interest in running and improving our business.
Service providers we use
These companies process data for us under their own privacy terms:
| Provider | What it does |
|---|---|
| Google Analytics | Measures website visits |
| Formspree | Delivers enquiry form submissions to us |
| Crisp | Live chat on the website |
| WhatsApp Business | Messages between you and our team |
| Google Workspace (Gmail) | |
| Vercel and Cloudflare | Website hosting, security and delivery |
| Sanity | Stores website content |
Cookies and analytics
The website uses essential cookies that keep it working, and analytics cookies that show us which pages are visited. You can block or delete cookies in your browser settings. The website will still work, though the live chat may not.
Transfers outside Tanzania
Some of our service providers and suppliers store data on servers outside Tanzania. When data is transferred abroad, we take reasonable steps to make sure it is protected to a standard comparable to this policy.
How long we keep it
- Enquiries that do not become bookings: up to 24 months.
- Booking and payment records: 7 years, to meet tax and accounting requirements.
- Passport, health and dietary details: deleted within 12 months after your trip ends, unless the law requires longer.
- Marketing contacts: until you unsubscribe.
Your rights
You can ask us to:
- Tell you what personal data we hold about you and give you a copy.
- Correct data that is wrong or out of date.
- Delete your data, where we have no legal reason to keep it.
- Stop or limit how we use your data, including for marketing.
- Withdraw consent you have given.
Write to info@yerajourneys.com and we will respond within 30 days. If you are not satisfied with our response, you may complain to Tanzania's Personal Data Protection Commission. Guests in the European Union or the United Kingdom also have the rights given by the data protection law of their country.
Security
We limit access to personal data to the team members and suppliers who need it, use password-protected systems and encrypted connections, and review what we hold. No system is completely secure. If a breach affects your data, we will tell you and the relevant authority as the law requires.
Children
We collect children's details only from a parent or guardian, and only to plan and deliver a family trip. The website is not intended for use by children on their own.
Photography
We will not use photos or videos of guests in our marketing without consent. Our Terms & Conditions apply to all bookings.
Links to other websites
Our website links to other sites, such as review platforms and partner lodges. Their privacy practices are their own, and this policy does not cover them.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. Significant changes will be shown on this page.
Contact
Yera Journeys, Arusha, Tanzania · info@yerajourneys.com
Questions about your data?
Write to us and we will reply within a day.